“The transition was quick and easy… allowing the business to maintain its high standards of service without any technical interruptions.”
Meet Cherrywood Florist, our customer.
For over 25 years, Cherrywood Florist Tauranga has been a cornerstone of the local community, operating from its boutique in the Cherrywood Shopping Centre. The expert team combines decades of experience to create both classic and contemporary floral designs. By partnering with local Tauranga growers, they guarantee premium quality and punctual delivery across the region and throughout New Zealand.
Before partnering with Paystation, the business relied exclusively on an international payment provider to process their online orders, which had become increasingly expensive as high transaction fees cut into their margins. Many customers also mistakenly believed they needed a personal account with the competitor to complete a purchase, leading to frustration and abandoned carts at the final stage of the sale.
To resolve these pain points, Cherrywood Florist integrated the Paystation payment gateway into their website. The transition was “quick and easy to add to our website,” allowing the business to maintain its high standards of service without any technical interruptions. By choosing a local provider, they gained a partner that offered immediate, accessible support whenever it was required. Cherrywood Florist’s team found that since switching, “customers now find it faster and more straightforward to use,” and they value that “Paystation is a payment gateway people trust.”
Since going live with Paystation, the floral boutique has seen a significant improvement in the customer experience. The checkout process is now faster and more intuitive, which has helped build greater trust with their online shoppers who can now pay directly. Operationally, the business benefits from automated daily settlements, noting that “the money goes straight in at the end of each day which makes it easier than manually having to transfer.”
The partnership has provided Cherrywood Florist with the peace of mind that comes from reliable, local expertise. The Paystation support team has been easy to contact and consistently provides immediate assistance with any queries. Cherrywood Florists director, Rebecca Prosser, notes that “anytime I have needed support, the Paystation team was easy to contact and were able to help immediately.” This professional relationship ensures that Cherrywood Florist can stay focused on what they do best: delivering beautiful, fresh arrangements to their valued customers.
Rebecca Prosser
Director
Cherrywood Florist
https://cherrywoodflorist.co.nz
